Product Material & Safety
1. Are these products safe for hot water and high temperatures?
Yes. Glass items are made from high borosilicate heat-resistant glass, and ceramic items are high-temperature fired. All are suitable for hot beverages. Avoid sudden extreme temperature changes.
2. Are the teapots and cups safe and odor-free?
Yes. All products are made from food-safe materials such as borosilicate glass and high-quality ceramic, ensuring no odor and safe daily use.
3. How do I use the tea warmer?
Tea warmers are typically used with tealight candles. Simply light the candle and place it inside to gently keep your teapot warm.
4. Is it safe to use the tea warmer?
Yes, when used properly. The design includes ventilation for heat dissipation. Always place it on a stable, heat-resistant surface and keep away from flammable materials and children.
5. Are the products easy to clean?
Yes. The smooth glass and ceramic surfaces are easy to clean with water or mild detergent. Avoid abrasive cleaning tools.
6. What occasions are these products suitable for?
They are ideal for daily tea or coffee, home gatherings, office use, tea rooms, relaxation moments, and decorative purposes.
7. Can these products be used as gifts?
Absolutely. With elegant designs and various styles, they make great gifts for tea lovers, housewarmings, holidays, or special occasions.
8. What is the purpose of the coaster?
Coasters help protect surfaces from heat, moisture, and stains while enhancing the overall table setting.
9. Are these products durable for long-term use?
Yes. Made with high-quality materials and solid construction, they are designed for long-lasting everyday use.
Order & Shipping
1. Q: How long will it take for my order to ship?
All in-stock orders are processed and shipped within 48 business hours (Monday-Friday, excluding U.S. public holidays). Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
2. Q: How can I track my order?
After your order is shipped, we will send a shipping confirmation email to the address you provided at checkout. This email will include your unique tracking number and a link to track your delivery status with the carrier.
Use & Care
1. Q: How should I clean my new teaware before first use?
We recommend washing your new teaware with warm water and a mild, non-abrasive dish soap before first use. Rinse thoroughly, then scald with boiling water to sanitize, and dry completely before use.
2. Q: How do I care for my ceramic teaware to keep it in good condition?
To extend the lifespan of your teaware:
- Avoid hard impacts and drops, as ceramic can chip or crack when subjected to force.
- Use a soft sponge or cloth for cleaning; do not use abrasive steel wool or harsh scouring pads that can scratch the glaze.
- For teaware with metallic decorative details, avoid acidic cleaners to prevent tarnishing or damage.
- Avoid extreme, sudden temperature changes (e.g., pouring boiling water into a frozen teacup) to prevent thermal shock and cracking.
3. Q: Can your teaware hold boiling water?
Yes, our high-density ceramic teaware is designed to withstand high temperatures and is safe for use with boiling water for daily tea brewing. As noted above, we recommend avoiding extreme sudden temperature changes to protect the integrity of the ceramic.
Returns & After-Sales Service
1. Q: What is your return and refund policy?
We accept return and refund requests within 30 calendar days of your order delivery date. For unused, undamaged items in their original, unopened packaging (in resalable condition), we will process a full refund of the product price once we receive and inspect the returned item. For products damaged during shipping or with manufacturing defects, you must contact us within 24 hours of delivery with clear photos of the damage/defect, and we will arrange a free replacement or full refund at your request.
2. Q: What items are not eligible for return?
The following items are non-returnable:
- Products that have been used, washed, or altered, or are no longer in their original resalable condition.
- Items purchased more than 30 days prior to the return request.
3. Q: How long does it take to process a refund?
Once we receive and inspect your returned item, we will approve your refund within 2 business days.
Wholesale & Business Cooperation
1. Q: Do you offer wholesale or bulk ordering for businesses?
Yes, we offer wholesale and bulk order options for retailers, cafes, tea houses, and corporate clients located within the 48 contiguous U.S. states. For wholesale inquiries, please contact our team at service@dbudgwlteaware.store with the subject line “Wholesale Cooperation”, and include details about your business and the products/quantities you are interested in. We will respond with our wholesale terms and pricing within 1 business day.
2. Q: Are you an official authorized seller of Yiqi Yunhua products?
Yes, DBUDGWLTEAWARE is the official exclusive authorized distributor of Yiqi Yunhua (Fujian Dehua Yunhua Ceramics Co., Ltd.) for the North American market. All products we sell are authentic, sourced directly from the manufacturer, with full quality assurance.